Why Us?

master watchmakers

fully equipped shop

all watch brands

fast service

loaner watch to use

fair prices

free estimates

one year warranty

pocket watch restoration

pressure testing available


Watch Repair

FREQUENTLY ASKED QUESTIONS

How long should a battery last?
When should a battery be replaced?
Water got into my watch?
Is my watch waterproof?
What does water resistant mean?
Condensation formed under my crystal?
How accurate should my watch be?
Can I change my own watch battery?
When does my manual watch need service?
What is a watch Tune-Up?
Do you repair clocks?
What are the most serious watch repair issues?
Can I mail my watch in for repair?
What should I look for before leaving my watch somewhere for repair?



How long should a battery last?
Usually 1 year, depends on the watch, some watches drain batteries faster than others.  Often as a movement gets older it drains more battery power.

When should a battery be replaced?
We recommend batteries be changed annually.  Batteries can leak and cause damage to the movement.

Water got into my watch?
Bring it in immediately.  We will open it up and dry it out to prevent rust developing.

Is my watch waterproof?
No - unless it's a special divers watch that is periodically serviced and pressure tested.  Check your owner's manual.

What does water resistant mean?
A properly sealed watch is water resistant.  Moisture can enter a watch through the openings: around the glass face, through the winder and through the watches back case.  Each of those areas has a gasket.

Gaskets deteriorate and wear out.  To maintain water resistance, each of those seals needs to be periodically replaced.  Best to keep any watch away from moisture.

Condensation formed under my crystal?
Happens with sudden, extreme temperature change.  The air inside your watch is a different temperature than the air outside. 

Sudden extreme change causes condensation.  Bring it to the store, we'll open it up and dry it out to ensure the moisture doesn't cause damage.

How accurate should my watch be?
Depends on the quality of the movement.  Any battery powered watch will be more accurate than its manual counterpart.
A quartz watch will be within seconds a month while a quality manual watch will be within seconds a day.

Can I change my own watch battery?
If you feel lucky.  We repair many watches damaged by unqualified people trying to change a battery or install an incorrect battery.

When does my manual watch need service?
If it doesn't keep time.  A manual watch has over 200 parts, a precision instrument that runs 24/7.

Occasionally the movement needs to be disassembled cleaned, lubricated and electronically adjusted.

Do you service premium watches?
Yes we service Rolex, Omega, Baume Mercier, Cartier, Concord and most premium brands.  Many premium watch manufacturers don't sell their original parts - forcing owners to send watches to them for service and pay exorbitant prices.

Replacement parts are usually available.  Before sending it in, check with us for options, we could save you hundreds of dollars.

Do you repair clocks?
Battery operated clocks and smaller manual clocks.  We do not repair electric clocks.  At this time we are not accepting larger manual clocks for repair.

What are the most serious watch repair issues?
Moisture in a watch and damage done in changing the battery.

Can I mail my watch in for repair?
Yes - use this form for sending in repairs repair form.

What should I look for before leaving my watch somewhere for repair?

• is your watch safe and protected?

• is the company insured by a 'Jeweller's Block' policy?

• are they members of the Canadian Jewellery Association and the Better Business Bureau?

• where will the watch be repaired?

• what is the certification and experience of the repair person?

• did you receive a receipt for your watch left in their trust?

• are estimates free?

• what is the warranty for the repair?