If there was a crime involved
first, contact the police. Next contact your
insurance company and report the loss.
Your insurance company will have an
insurance claims adjuster contact you. The
adjuster is a specialist in insurance losses and
settlement and will be your point of contact
regarding your claim and will advise you on how to
proceed.
Your insurance policy, insurance company
and adjuster will help answer some
important issues.
Does your policy cover you for this
loss?
What are the limits of your coverage?
How much is the deductible you will have
to pay?
How will this claim effect your
insurability and future rates?
What do you need to do if you proceed
with this claim?
Summary
Your insurance adjuster will require you
to complete a 'proof of loss' and then
needs to know the current, fair market
value of your lost items.
Fair market value is based on what is
the actually cost to replace your item(s)
now, identically if available. Or
the cost of something similar of like
kind and quality.
To determine this value the insurance
company usually requires you to obtain a
few competitive estimates.
JK Schmidt Jewellers is very experienced
in dealing with insurance claims.
We will be happy to help you with the
preparation of your insurance
replacement estimate for the jewellery,
giftware and watches of your loss.
There is no charge to prepare an
insurance estimate.
Obtaining an Estimate
We recommend that you make an
appointment 250-768-7353 or
1-800-406-3666, in order that an
insurance specialist is available to
spend the necessary time to help you
properly.
Before You Come In
To make the process
accurate, simpler and quicker - it would
be helpful if you do the following
before coming in.
Write a List
of all the jewellery and watches you
lost with as much of this information
you have and know:
Watches: gender, brand, model
number, bracelet, material
i.e. Ladies Bulova, 56G55, leather
strap, gold tone
Rings: style, metal karat,
weight, gemstones - number, size and
quality
i.e. Engagement ring, 14Kt, 5 grams,
half carat diamond, SI1/G-H
Earrings/Pendants: style, metal
karat, gemstones - number size and
quality
i.e. studs, 18kt, diamonds, 0.75ct tw,
VS2/H with 12 x 2mm AA quality emeralds
Your own rough sketch in size of each
item would be also be helpful
You probably don't know all the above
specifics. Not to worry, any
information you can provide, helps our
insurance specialists. They will
fill in all the blanks with you, using
samples, aids and catalogues.
If you know, include the approximate
purchase price and when the item was
purchased
i.e. paid $400 - 1995
Bring along all appraisals, bills of
sales, pictures and certificates you
have for the lost items.
Add any other information you know or
remember about the item that will help
us to come up with an accurate
replacement price.
Also bring along any documents that you
need photocopied or faxed, we will do
that for you.
After Getting Your Information
1. Based on your information we
research the current values, in
conjunction with our gemologist, our
technicians and our suppliers, to
determine a fair current replacement
cost.
That value is what it would cost JK
Schmidt Jewellers to provide the
identical item or one of like kind and
quality.
2. We prepare the written
replacement estimate.
3. The estimate is faxed to your
insurance adjuster and we send you a
copy by fax or mail.
4. When you receive our estimate
please review our details, to check if
we are missing something or we got
something wrong. Contact us with
any questions or concerns.
5. Once your adjuster has the
required estimates and documentation he
will proceed with your claim. Your
adjuster will then make a decision on
replacement and discuss this with you.
What after
you get my information?
after we get your information we:
- research to determine replacement
costs
- produce a detailed insurance estimate
- fax estimate to the adjuster
- send you a copy
How long does it all take?
Usually a few days for us to prepare the
estimate. We deal with many
insurance claims and complete them in
the order they come in.
Can I get an estimate
by
email
or fax?
Yes if you have sufficient information
about the items, include:
- your name, mailing address and phone
number
- your adjuster's name, company, mailing
address, and phone and fax numbers
- copies of appraisals and bills of sale
Your estimate is lowest will I get the
same quality?
Yes definitely - we guarantee it!
Our prices are low - that's why we make
and sell more jewellery than anyone else
we guarantee replacement at identical or
higher quality than the original.
They approved your estimate now what?
Come in and we'll work with you to
select, order, or custom make the
replacements. You pay the
deductible if any, you take the items,
we bill the insurance company.
Do I need to replace the same thing?
You usually have the flexibility to
replace with items of the same cost.
What about refunds, exchanges and
warranty?
Exchanges within 30 days, refunds within
15 days. We refund to whom paid.
All items are guaranteed and warranted
by the manufacturer and us.
How does the insurance discount work?
Prices quoted are retail manufacturer's
suggested selling price insurance
discount is on the retail price.
Even if you select sale or clearance
items you always get the lowest price.
.