Customer Care

Love every visit

Browse away with us, and bring your questions, feedback and stories to our counter. Dream, plan or just take in the gorgeous view. Find the perfect piece, because you know we would love to assist in the journey. Enjoy, because jewellery is at once personal, meaningful and fanciful; pure pleasure to indulge the possibilities. Customer Care is our top priority.

Security for repairs

Peace of mind matters to us, and that’s why we secure all repair and layaway pieces in our vault. Whether your item is left overnight or over the weekend, you can rest easy knowing it has been managed with mindfulness and care. All repairs are handled in-store, so your items never leave the premises.

Return policy

Jewellery is meant to be loved. If you’re not loving yours or if you missed the mark on a gift purchase, bring it to the store within 7 days within the purchase date on receipt for full return. Purchases may be returned for exchange or in-store credit within 30 days. We ask that your item be returned in new condition, unworn, with packaging, specific certification and receipt present.

Notes about returns:

Refunds are issued in the original method of payment. Shipping charges are not refunded. Return policies are not applicable to custom made items including family jewellery, special orders and engraved pieces. Return policies are not applicable to altered pieces (example: sized rings). Questions about returns? Speak with a JK Schmidt customer care representative by phone or email.

Warranties

JK Schmidt Jewellers and our suppliers warranty all items we sell for defects. Each supplier has their own policy for warranty; we recommend visiting us in-store or getting in touch with a JK Schmidt customer care representative by phone or email for more information.

Family values

Trust, loyalty and customer care at all costs; those are the family values you can feel with a visit to JK Schmidt Jewellers. With over thirty-six years in business, JK Schmidt Jewellers has earned the solid warmth of a treasured local establishment. Welcome to our home. We are so happy to have you here.